Faqs

All the answers. All the questions.

Frequently asked questions. Products, orders, shipments, payments. And much more.

  • Voucher redemption is applicable only at exclusive Benetton Stores or website: in.benetton.com
  • The voucher is Valid till 30th SEP-2022
  • No renewal in case the aforesaid voucher has been expired
  • Limited period offer only and no promotion or any other offer can be clubbed with this voucher, Terms & Conditions Apply*
  • This voucher is not transferable, valid for one person (member) and only on single bill/invoice
  • Multiple voucher redemption by the same person is strictly prohibited
  • In case any dispute same will not constitute any claim towards the company
  • In case of any queries feel free to write to us at c.services@benetton.co.in
  • The voucher is redeemable at full-price merchandise (MRP) only
  • This Offer is made solely and entirely by Benetton India Private Limited to the customers of Kotak Mahindra Bank holding Kotak Debit Card or Kotak Credit Card of the Bank.
  • Offer is valid from 23rd June 2022 to 10th August  2022
  • Offer is valid for purchases made at Benetton offline stores and Website only.
  • Participation in this Offer is voluntary.
  • The Offer is non-transferable, non-encashable and non-negotiable.
  • Cashback will reflect on Kotak Credit Card statement / bank account and not on Benetton Invoice. Kotak Bank will process the cashback within 90 days from date of the campaign expiry.
  • Offer is applicable only on Retail credit cards and not applicable on Business, Commercial and Corporate Credit Cards.
  • This offer cannot be clubbed with other debit/credit card promotions at Benetton
  • Offer valid once per card, per customer during offer period
  • Any Customer eligible for the Offer shall be deemed to have read, understood and accepted these terms and conditions, general terms and conditions of the Bank and terms and conditions of the Merchant in relation to the Offer before availing the Offer. Bank merely facilitates its Customers to avail the Offer and it is in no way concerned or connected in respect of the terms and conditions of Merchant
  • The Bank and Merchant, reserve the right to disqualify any Customer from the benefits of the Offer if any fraudulent activity is identified as being carried out for the purpose of availing the benefits under the Offer.
  • Bank and Merchant reserve the right, at any time, without prior notice and without assigning any reason whatsoever, to add/alter/modify/change or vary all or any of these terms and conditions or to replace, wholly or in part this Offer by another offer whether similar to this Offer or not or to extend or withdraw this Offer altogether.
  • The Bank shall not be responsible or liable in any manner whatsoever for any deficiency or inadequacy in the services rendered by Merchant its staff or representatives and the Customer hereby understands, acknowledges and agrees not to hold the Bank responsible or liable for, any losses, damages, costs, charges, expenses, claims (whether direct or indirect), actions or demands suffered by the Customer in relation to availing the benefits under the Offer.
  • The Bank holds out no warranty and makes no representation about the quality, delivery or otherwise of the goods and services offered by Merchant. Any issue or dispute or claim arising out of or in relation to availing the benefits under the Offer must be resolved by the Customer directly with Benetton by calling at 18001024276, and /or write to c.services@benetton.co.in without any reference to the Bank.
  • The decision of the Bank and Merchant in all matters in connection with and incidental to this Offer is final and shall be binding on all persons.
  • Disputes, if any, arising out of or in connection with or as a result of above Offer or otherwise relating hereto shall be subject to the exclusive jurisdiction of the competent courts / tribunals in Mumbai.
  • Offer is for one time use only and cannot be clubbed with any other Offer.
  • All taxes, duties, levies or other statutory dues and charges payable in connection with the benefits of the Offer shall be borne solely by the Customer and the Bank will not be liable in any manner whatsoever for any such taxes, duties, levies or other statutory dues and charges

Check all the payment methods available on the page: Payments.

Yes, all prices already include VAT.

'Discount Codes' are vouchers that you can use for special promotions. All the conditions for using the discount codes will be explained together with the code itself. To take advantage of the discount code on benetton.com, enter it in the appropriate field of your cart before completing your purchase. The discount will be calculated and displayed immediately.

There are several possible reasons. The credit or debit card you have chosen may have expired. You may not have entered all the details of the chosen payment method correctly. Carefully check the data entered and try again to make the payment. If the problem persists, we suggest choosing an alternative payment method or try contacting your bank.

To receive an invoice for your order, please contact our Customer Service. We will send you the requested document as soon as possible.

See in the list of Countries we ship to.
Remember to select the Country where you want your order delivered: the items in your shopping bag and Wishlist will no longer be available if you change Country while shopping.

You can choose between different shipping methods at checkout, according to the delivery Country: see all the available options on the Shipping page.
If you choose payment through Wire Transfer, please consider that shipping times start from the day on which the payment is received by our bank (this can be up to 3 days after you send the wire transfer).

As the courier will request a signature, it's important to choose an address where you or someone else will be available during office hours (for example at a concierge or office address).
If no-one is available to receive the order, the courier will leave a note with a contact number. If you need any help organising the delivery, please don't hesitate to contact our Customer Care.

You can check the status of your order at any time on the Order Status page: simply enter the email address you used for the purchase and your order number. If you are a registered customer, you can also check your order from your account: log in and enter the 'Orders' section to get all the information.
When your order is shipped, we will send you an email with the tracking number and the link to the courier's website, where you can see the delivery information.

You have 14 days to request a return if you prefer not to keep the items you've purchased, whatever the reason. Requesting a return is simple and always free: you will find all information printed inside your order box, and also on this page: Easy and free returns.

All returned items will be refunded through the payment method you chose for your order. The refund will correspond to the final price you paid for the item.
We are committed to ensuring your refund is processed as quickly as possible. Once the products arrive at our warehouse, we will take up to a maximum of 14 working days to check that all return conditions have been met. Accepted returns will be refunded shortly after. We will keep you updated throughout this process by email.
Please consider the time necessary for the credit to show on your account may vary according to banking procedures and to the payment method you chose.

We cannot refund any extra duties or import taxes you local Customs office may have requested at delivery. Please consider these fees are not requested nor collected by benetton.com.
We suggest you contact your local authorities or the carrier for further information before you ship your return.

We're sorry, but returns for orders placed online cannot be delivered to our physical stores. Remember the online return procedure is really quick, and totally free: read more in our Easy and free returns section.

By creating an account, you gain access to:
- quicker checkout
- easy order tracking directly from benetton.com
- saving your shipping addresses and personal details for future purchases
- exclusive promotions, news and latest arrivals (if you choose to subscribe to our Newsletter during sign up)

Click on the account icon at the top right of the web site, select "Register" and complete the form. You will have immediate access to all the advantages of your new account.

Click on 'Forgotten your password?' and enter the email address you registered with. We will send you a link for choosing a new password.

Finding the store nearest you is easy: go to our store locator, select your Country and your city to narrow your search.

If you'd like to work with us please visit this page: www.benettongroup.com/work-with-us. You can check the current openings, or even spontaneously send us your application.
Many of our stores are operated by independent retailers, which is why we advise directly contacting the store in your city and asking the manager if there are open positions. Don't forget to bring along your resume!

We are delighted that you wish to join the United Colors of Benetton family by opening a new store. To receive more information, we suggest contacting our customer service that deals specifically with this issue by sending an email to store.opening@benetton.com or by visiting the page 'Open a store'.

If you need assistance for an in-store purchase, please directly contact the store where you made the purchase: you can find all the stores in our physical network by using our Store locator, in addition to their telephone numbers. The shop assistants are on hand to give you all the necessary support.
Should you need further assistance, please don't hesitate to contact our Customer Service.

At benetton.com you can find a wide selection of products from our catalog for women, men and children, as well as special editions and products made exclusively for the online store. We update our catalog regularly, so come back often!

For each product you will find a detailed description, composition and useful information for washing and care of the garment. To help you choose the right size, we have created a Size Guide with conversion tables from the Italian size, shown on the tag and on the product sheet, as well as conversions for different countries.

You can check the progress of your order at any time on the Order Status page: just enter the email with which you made the purchase and the order number. If you are a registered customer, you can also check your order from your account: log in and enter the 'Orders' section to find all the information. At the time of shipment we will send you an email with the tracking number and the link to the courier's website, where you can see the delivery information.

It is not possible to modify or cancel orders placed online. After the delivery of the order you can request the return of the products you wish to return and you will receive a full refund of the price of the products. If you find that you have made a mistake in the shipping address please contact our Customer Service as soon as possible.

It's easy: add all the products you like to your cart, from the catalog or from your Wishlist. While shopping you can always see the contents of your cart, alongside the total value of your purchase. You can change the quantity, size and color of the items you intend to purchase at any time. Before completing the purchase, we will ask you for the delivery address and the payment method you prefer to use. By clicking on 'Buy now' you will confirm your order and we will immediately send you an email with a summary of your purchase. Registered users will also be able to find order details in their account.

You do not need to be registered to shop on benetton.com: you can complete your purchase by simply entering your email (to receive notifications about your order) and a shipping address. However, if you choose to register, you will be able to take advantage of some benefits. Registered users can store their addresses within the account and check the status of their order directly in the reserved area. Register now.